Running an online store can be exciting but you will need to work hard to keep your customers happy. You will have to answer pre-sale questions and keep up with existing customers’ problems, and a whole lot more. The WooCommerce Order Support Ticket Management plugin can help. It lets you define priorities and departments to start accepting tickets from your customers.
When opening a new ticket, users can enter title and choose the right department and priority level for their questions. File attachments are also supported but you can put a limit on the size in the back-end. Admins will be able to review ticket history to provide relevant answers to their customers.