So you would like to offer your customers an easy way to share their questions and issues about your products? Deski Support is just the plugin for the job. It is a WordPress ticketing system that allows your customers to submit their issues to get the support they expect.
This plugin has 4 ticket status, including, New, In Progress, On Hold, and Closed. You can created responses to frequently asked questions to better serve your customers. Admins have the option to enable/disable attachments. With Envato integration, you can allow people to create a ticket only to those who have a valid purchase code.